[. . . ] 7 Take care when pouring ­ pour slowly, and don't over-tilt the kettle. 8 Don't switch on unless the kettle contains at least 2 cups of water. 9 Don't fill past the max mark (inside the kettle), or it may spit boiling water. 11 Unplug the stand when not in use, before moving and before cleaning. [. . . ] 15 Lifting the kettle off the stand will also switch it off. general 16 Remove the kettle from the stand before pouring. 17 To avoid the risk of splashing, pour slowly and don't over-tilt the kettle. 18 Don't tilt the kettle backwards ­ water might get on to the control area. 19 If this happens, let the kettle dry before use ­ sit it somewhere warm for 12 hours. Don't worry ­ it's the steam used to switch the kettle off automatically, which then condenses and escapes via vents under the kettle. It's due to the bonding of the element to the kettle floor. using with insufficient water 22 This will shorten the life of the element. 24 To reset the cut-out, you must remove the kettle from the stand and let it go cold. 26 Don't fill the kettle till it's cold, or it may spit. care and maintenance 1 Check that the kettle is switched off ­ move the switch to 0, or lift it off the stand. 2 Unplug the stand (switch the socket off first, if it's switchable), and let the kettle cool down fully. You may use a little household detergent, but if you do, rinse well to avoid tainting the water. 6 Don't use harsh or abrasive cleaning agents or solvents. descale regularly ­ even in soft water areas 7 Limescale may be white, coloured, even rusty-looking, but it's normally visible. 8 Phosphate scale isn't generally visible, but it's there, even in soft water areas. 9 All scale causes overheating, reduces the kettle's life, and may trigger the boil-dry cut-out. 10 So, even with soft water, descale regularly, to help keep your kettle in working order. 11 Use a descaler suitable for plastic products (all kettles have plastic parts). 12 Follow the instructions provided with the descaler, rinse several times, then fill, boil and discard the water, to ensure no residues are left. , Products returned under guarantee with faults due to scale will be subject to a repair charge. 4 water filter 13 Scale particles suspended in the water may give it a cloudy or greasy appearance. [. . . ] If it's not working, read the instructions, check the plug fuse and main fuse/circuit breaker. If that doesn't solve the problem ­ ring Customer Service ­ they may be able to offer technical advice. If they advise you to return the product to us, pack it carefully, include a note with your name, address, day phone number, and what's wrong. If under guarantee, say where and when purchased, and include proof of purchase (till receipt). [. . . ]